(5.0 / 5)2524+ Ratings

Brilliant Earth Reviews

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Overall Rating

5.0
19 Reviews
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About Brilliant Earth

Brilliant Earth is a global leader in ethically sourced fine jewelry. They offer a wide range of products including engagement rings, wedding rings, diamonds, gemstones, and other fine jewelry. They also offer personalized jewelry and heart-shaped jewelry among other trends.

In terms of services, Brilliant Earth provides online shopping assistance and a free lifetime manufacturing warranty against all manufacturing defects on all Brilliant Earth fine jewelry. If damage occurs due to manufacturing, they recommend customers contact them for evaluation. They also offer extended service plans at an additional charge which cover many common wear and tear issues.

Moreover, Brilliant Earth is committed to sustainability and ethical sourcing. They offer thousands of blockchain-enabled diamonds, allowing customers to track a diamond from its origins at the mining operator, through cutting and polishing, all the way to the customer.

They have set new industry standards since their founding in 2005, aiming to build a brighter future in the communities where they operate. They also offer international orders to customers around the world.

Brilliant Earth Pros & Cons

Pros of Brilliant Earth:

  • Ethically Sourced Diamonds: Known for their "Beyond Conflict Free" guarantee, ensuring diamonds are not used to finance civil wars, free of human rights abuses, environmentally responsible, mined using fair labor practices, and involved in community development.
  • Wide Diamond Selection: Offers a wide range of diamond sources, including natural diamonds, lab-created diamonds, blockchain-tracked diamonds, and recycled diamonds.
  • Unique Settings: Provides unique setting styles made from recycled metals, adding to the eco-friendly and socially responsible aspect of their jewelry.
  • Customer Service: Offers free 1-on-1 virtual appointments and flexible payment options, including interest-free installments and layaway plans.
  • Lifetime Guarantees: Provides a lifetime upgrade option on all diamond purchases and a 30-day free return policy.
  • Advanced Diamond Imagery: Features 360° HD videos and additional diamond imagery on more than 80% of their listings, allowing customers to see the actual stone before purchase.

Cons of Brilliant Earth:

  • Higher Pricing: Diamonds at Brilliant Earth can be more expensive than those at competitors like James Allen, especially for smaller diamonds.
  • No Price Match Guarantee: Unlike some competitors, Brilliant Earth does not offer a price match guarantee, which may deter some customers.
  • Quality Issues: Some customers have reported quality issues, such as the ring requiring repairs shortly after purchase, and poor communication during the repair process.
  • Repair Service Flaws: There have been complaints about the repair service being delayed and poorly communicated, which can be frustrating for customers.

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Brilliant Earth Customer Reviews (19)

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Cody Prevost
Cody Prevost
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Vintage Vibes Galore!

As a collector of vintage jewelry, I was over the moon to find this treasure trove. Each piece I've purchased tells its own story. Kudos to their team for curating such a fabulous collection!

Apr 9, 2023
Þorgrímur Júlíusson
Þorgrímur Júlíusson
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Top-notch Wedding Bands!

My fiancé and I just picked up our wedding bands, and they are stunning! Their friendly staff guided us through the entire process. We couldn't be happier with the end result.

Apr 7, 2023
Ursula Hirsch
Ursula Hirsch
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Exquisite packaging, a delightful unboxing experience

It felt like I was opening a true precious gift. Excellent service and experience.

Apr 7, 2023
Charles Carey
Charles Carey
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Dazzling Diamonds

Man, gotta give it up for these peeps! Copped a stunner of a ring for my girl. Sparkly as heck! Customer service was on point too – they helped me find the perfect rock.

Apr 7, 2023
Derrick Gibson
Derrick Gibson
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Beauty on the outside, and inside, too

Eco-friendly bling that's stunningly beautiful!

Apr 6, 2023
Wilma Pugliesi
Wilma Pugliesi
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Dope Designs and Stellar Service

Every piece I've snagged from them is unique and beautifully crafted. The customer service is fantastic – they're always there to help. I'll def be a lifelong fan of their stunning jewelry!

Apr 5, 2023
Manuela Nagel
Manuela Nagel
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My go-to jewelry store now!

Elegant, ethical, and eco-conscious - my Brilliant Earth ring ticks all the boxes.

Apr 5, 2023
Stacey McCutcheon
Stacey McCutcheon
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Eco-friendly Elegance

Their recycled gold wedding bands are simply divine! My partner and I love that we can honor our commitment while supporting sustainability. Plus, they've got excellent customer care. Two thumbs up!

Apr 4, 2023
Franciska Barta
Franciska Barta
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The Ultimate Gift Destination

Whenever I'm looking for the perfect present, I know I can count on them. Their diverse selection means I can always find something special. The free gift wrapping is just the cherry on top!

Apr 3, 2023
Millie Bryan
Millie Bryan
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Unforgettable Anniversary Gift!

My hubby surprised me with an anniversary band from them, and I'm smitten! The craftsmanship is impeccable, and it's the perfect addition to my collection. What a thoughtful and romantic gesture!

Apr 2, 2023

Brilliant Earth Customer’s Q&A

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Brilliant Earth Features and Benefits

Brilliant Earth offers several key features and benefits:

Key Features:

  • Wide Range of Diamonds: Offers lab-grown, naturally mined, and recycled diamonds. The selection of Lab Diamonds and Lab Created Colored Diamonds is unmatched.
  • Ethically Sourced: All natural diamonds are certified as Beyond Conflict Freeâ„¢, meaning they go beyond the jewelry industry’s ethical standards and are carefully selected for their ethical and environmentally responsible origins.
  • Expertly Designed Jewelry: Award-winning designers in the San Francisco studio dream up each piece, considering every aspect of the distinct design. Artisans with masterful attention to detail bring the jewelry to life.

Benefits:

  • Exceptional Dedication to Social and Environmental Impact: Brilliant Earth has a strong commitment to sustainability and ethical trade in mined diamonds.
  • Carbon Offsets and Sustainably Graded Diamonds: The company offers carbon offsets and sustainably graded diamonds, providing a great buying experience and service.
  • Large Selection of Lab-Grown Diamonds: Brilliant Earth offers a large selection of lab-grown diamonds at competitive prices.
  • Support Services for Diamond Buyers: Brilliant Earth provides excellent support and service, making the diamond buying experience smooth and enjoyable.

These features and benefits make Brilliant Earth a popular choice for those seeking ethically sourced and beautifully designed jewelry. It's always recommended to explore the website and understand the offerings before making a purchase.

Brilliant Earth Pricing

Brilliant Earth's pricing varies based on several factors, including the type of stone, setting, and customization. Here are some key points:

  • Engagement Rings: The cost depends on the center stone and setting preferences. Brilliant Earth settings start in the under $1,000 range.
  • Lab Grown Diamonds: These are chemically identical to natural diamonds and are graded on the same standards of quality and color. Prices vary based on cut, color, clarity, and carat.
  • Financing Options: Brilliant Earth offers flexible payment plans, including Affirm financing with rates as low as 0% APR for well-qualified buyers, and the Wells Fargo Jewelry Advantage credit card with special terms.
  • Payment Methods: They accept various payment methods, including cash, credit cards, bank wire transfers, and PayPal. Layaway payments are also available with an initial deposit of 20% and regular minimum payments.

For specific pricing, it is best to visit their website or consult with a Brilliant Earth representative.

About brilliantearth.com Payment Method?

Brilliant Earth provides several ways for customers to make payments. The popular options include credit card, Apple Pay, and PayPal. In addition to these, they also accept debit cards, bank wire for purchases over $500 (which comes with a 1.5% discount), and offer financing through Affirm and The Wells Fargo Jewelry Advantage® credit card. It's worth noting that if you choose to pay off your purchase within 12 months, there's no interest charged.

Brilliant Earth FAQs

FAQ

How To Open A Brilliant Earth Account?

To open an account on Brilliant Earth, follow these steps:

  1. Visit the Brilliant Earth website.
  2. Click on the "Sign In" button usually located at the top right corner of the page.
  3. In the pop-up window, select "Create Account".
  4. Fill in the required information such as email address, password, and any other necessary details.
  5. Click on "Create Account" or similar to finalize the account creation.

Once the account is created, access to features such as saving favorite items, tracking orders, and receiving updates becomes available. Remember to keep the login credentials safe for future use. If any issues arise during the account creation process, customer service can be contacted for assistance.

FAQ

Brilliant Earth Alternatives

Here are some alternatives to Brilliant Earth:

  1. James Allen: Sells many of the same lines of jewelry, including loose diamonds, engagement rings, wedding rings, diamond studs and earrings, and anniversary rings. Known for advanced imaging and video technology, providing high-resolution images of its entire jewelry collection.

  2. Blue Nile: Another popular online jewelry retailer, offering a wide range of jewelry items.

  3. Kay Jewelers: A well-known brand with both online and physical stores, offering a variety of jewelry pieces.

  4. Tiffany & Co.: A luxury jewelry brand known for its high-quality diamonds and iconic blue boxes.

  5. Zales: Offers a wide selection of jewelry and is particularly known for its diamond pieces.

  6. Jared: Provides a broad range of jewelry items, including diamonds, gemstones, and watches.

  7. Helzberg Diamonds: Known for its high-quality diamonds and excellent customer service.

  8. Ritani: Specializes in custom-made, high-quality engagement rings and other fine jewelry.

  9. Whiteflash: Known for its A CUT ABOVE® diamonds, offering super ideal cut diamonds.

  10. Brian Gavin Diamonds: Offers high-quality diamonds and custom engagement rings.

These alternatives offer various jewelry items, including loose diamonds, engagement rings, wedding rings, and more. Each has unique features and services, so it's recommended to explore each one to find the best fit for your needs. Remember to check their return policies, payment methods, and any available discount codes or sales events.

FAQ

About brilliantearth.com Prices and Cost?

The prices on Brilliant Earth vary depending on the type of product. For custom engagement rings, the prices start at $2,000 and go up. Pre-assembled engagement rings range from $490 to $5,150. Women's wedding bands are priced between $320 and $19,900, while men's wedding bands range from $850 to $3,490. The cost of gemstones starts at $225 and can go up to $80,040 for the stone only. Their fine jewelry collection ranges from $75 to $174,440. They also offer engraving services for $40. The cost of a 3 carat diamond ring varies depending on the quality of the diamond, whether it’s lab or natural, as well as the ring's setting and other design features. On average, a high-quality 3 carat diamond ring can cost anywhere from $8,000 to $80,000 or more. However, it's worth noting that their natural diamonds are fine, but they are priced higher compared to other retailers. For example, a 1.00 G VS2 round diamond is priced at $5,170, which is almost 25% more than a similar diamond from another retailer priced at $4,100.

FAQ

How long does it take to receive an order from Brilliant Earth?

When it comes to the actual shipping itself, Brilliant Earth uses FedEx for all its shipping. Deliveries within the United States take 1-5 working business days. If you're in Alaska or Hawaii, it will take up to 3-7 days, due to the longer distances. All orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

FAQ

About brilliantearth.com Popular Products and Services?

Brilliant Earth is a company known for its ethically-conscious diamonds. Founded in 2005, it has become a household name in the diamond industry. The company offers over 100,000 ethically sourced diamonds in their inventory and a "Beyond Conflict-Free" promise. They also have a massive inventory of lab-created diamonds. All their products are made with 100% recycled metals and packaging. They also offer Forest Stewardship Council (FSC) certified wooden boxes and non-toxic, biodegradable cleaning kits. One of their popular products is the Perfect Fit Aria Three Stone Diamond Engagement Ring, which features two shining pear-shaped diamonds set at either side of a dazzling center gemstone. This classic three stone setting is made with an integrated head to allow any wedding band to sit perfectly flush. They also offer unique settings with the option to create a custom ring. Their commitment to ethical sourcing and sustainability has made them a popular choice among consumers seeking ethically-conscious diamonds.

FAQ

What is the price range of Brilliant Earth's products?

Brilliant Earth offers a wide range of products, and the prices can vary significantly depending on the specific item, its features, and materials used. For instance, a 1.00 G VS2 round diamond was found to be priced at $5,170. In another instance, a diamond from Brilliant Earth was found to be around $100 more expensive than a comparable diamond, but it was noted that this was a Canadian diamond, which are known to be more expensive. However, it's important to note that prices can fluctuate based on market conditions, the specific characteristics of each piece, and other factors. Therefore, it's recommended to check Brilliant Earth's website for the most accurate and up-to-date pricing information.

FAQ

What is the return policy of Brilliant Earth?

Brilliant Earth offers a 30-day return policy. If you are not satisfied with your purchase for any reason, you can return or exchange it within 30 days. Most orders can be returned by phone or through their online return portal for items under $500. They also offer free return shipping. However, there are some exclusions to this policy. Orders outside of the 30-day return policy, rings that have been resized or modified, engraved fine jewelry, personalized fine jewelry such as name necklaces, items that have been previously exchanged, and custom designed jewelry are not eligible for return. In addition to the return policy, Brilliant Earth also offers free 60-day resizes to ensure that you can find the perfect fit.

FAQ

brilliantearth.com Return Policy?

Brilliant Earth provides free 30-day returns so that you can be certain your purchase is ideal. If you're unhappy with your purchase for any reason, simply return it within 30 days for an exchange or a full refund. They also offer 60-day free ring sizing.

In terms of shipping, Brilliant Earth offers free shipping both ways. This means that they cover the cost of shipping when you order a product, and also if you need to return a product. The jewelry is highly customizable and can be shipped worldwide. All Brilliant Earth jewelry includes a free, lifetime manufacturer's warranty.

Please note that these policies are subject to change and it's always a good idea to check the latest on the Brilliant Earth website.

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